The type of personal information we collect

We currently collect and process the following information:

• Name
• Address
• Phone Number
• Email Address
• Date of Birth
• Vehicle Details
• Financial information
• Website user status
• IP address

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To allow functionality on the Pinkstones website
• To be able to provide quotations on vehicle purchase
• To be able to provide quotations on vehicle sales
• To be able to process used vehicle orders
• To be able to process new vehicle orders
• To be able to service a vehicle

We use the information that you have given us in order to provide you with a car buying, selling or aftersales service.

We may share this information with organisations such as eDynamix, eMac, MG Motor UK, Toyota (UK), Lexus (UK), other automotive OEM where necessary, AA. This is to be able to provide you with the best service possible from ourselves or one of our trusted partners. In line with this policy, we also work with any third party organisation to ensure that their privacy policy meets our standards on data handling. Any personal information provided to third parties is done so with the explicit consent of the user.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting gdpr@pinkstonesmotorgroup.com or writing to, Data Controller, Pinkstones Toyota, Stanley Matthews Way, Stoke on Trent, ST4 4DD.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information

Your information is securely stored.

We keep personal data relating to finance for up to 6 years. We will then dispose your information by secure disposal from our systems or archives which can be traced through reputable data management third parties.

We keep personal data relating to sales, purchase or quotation for up to 6 years. We will then dispose your information by secure disposal from our systems or archives which can be traced through reputable data management third parties.

We keep digital personal data from our web or digital activities for up to 90 days. We will then dispose your information automatically as cookies are removed from the users device after this time period or before if the user manually deletes cookies. keep digital personal data from our web or digital activities for up to 90 days. We will then dispose your information

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.  

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [insert email address, phone number and or postal address] if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at [Insert your organisation’s contact details for data protection queries].

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk